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Head of Customer, Heating and Cooling - Fortum

About Fortum

At Fortum we drive change where it matters. We are a European energy company providing our customers with electricity, gas, heating and cooling as well as smart solutions to improve resource efficiency. Together with our subsidiary Uniper, we are the third largest producer of CO2-free electricity in Europe. With around 19,000 professionals and activities in more than 40 countries, we have the competence and resources to grow and to drive the energy transition forward. We strive to make an impact through a culture of open leadership, curiosity and continuous improvement. Do you want to take an active role for a cleaner world? Come lead the change with us! www.fortum.com


City Solutions division is responsible for developing sustainable city solutions into a growing business for Fortum. The division comprises heating and cooling, waste-to-energy, recycling and expertise sales.


Heating and Cooling main operations in Finland are within Espoo district heating network area where we produce both heating and cooling and thereby related services to our customers. We are currently in a major transformation phase where achieving our Clean Heat targets are reshaping our operating environment and ways of working extensively. Read more about our decarbonization journey in Espoo here!


Your role as Head of Customer

In this role you have the overall responsibility of Customer management of our Heating & Cooling business in Finland. You lead a team of around 20 sales, marketing and product management professionals all working with high ambition levels to reach our decarbonization and business goals. As a Head of Customer your responsibility is to lead well planned transformation on all areas of customer function targeting to further improve our market leader position on selected market segments (B2B). This includes developing and optimizing customer journey, experience, and the overall relationship to achieve desired results. As the strategy is to transform the heating and cooling business towards carbon neutral solutions, also sales processes, product management and marketing are developed aligning Espoo Clean Heat program. Head of Customer is a key account manager for City of Espoo.


What we offer you

A position with a clear purpose; providing our customers reliable and convenient heating that will be carbon neutral within 2020’s. In this role you will be working in a challenging leader position in the rapidly evolving energy business. We are aiming to provide the most sustainable and competitive energy solutions for our customers. As a management team member, you will be working with strategic planning and decision making at the senior level to develop and to create long-lasting business impact. We offer wide range of opportunities to support your career and personal goals. As a self-starter you will benefit of our innovative and collaborative working culture.


What we expect from you

We expect you to be a senior leader with proven record in leading a business organization with a focus on sales and key account management. You hold a university level degree and are fluent in Finnish and English. To be successful in this role, you do not necessarily need to have experience from the energy/utilities field, but it is seen as an advantage. Strong leadership skills and passion for understanding importance of data for driving better decisions together with strong conceptual thinking are required to establish influential storylines for customers and external senior stakeholders. You have a commercial acumen and deep understanding of customer base and competitive market, and ability to drive the business towards optimized commercial performance. You enjoy and are competent in networking and co-operating within both internal and external stakeholders.


Eager to know more?

We are conducting this recruitment together with our recruitment partner K2 Search. Please send your application and CV through K2 Search’s recruitment system latest at 27th of May. For further information, please contact Jonas Weckström, CEO, Wise Group Finland (+358 50 572 3938) or Sanna Erola, Head of Research, K2 Search (+358 40 725 6574).


To be selected for the position, the applicant must go through background clearance and a health examination including drug testing.